Privacy policy
This notice describes the Samdesha website and our messaging software during development and controlled testing. Samdesha is operated by Venkata Ramesh Babu Dodda, an individual based in India. Contact: trust.yashira@gmail.com.
Information we handle
- Website visits: this static website has no account registration, enquiry form, advertising trackers, or application cookies. Cloudflare, our hosting provider, may process technical request information such as IP addresses and browser information to deliver and protect the website.
- Email enquiries: when you email us, we receive your email address, name if supplied, message, and any attachments you choose to send.
- Messaging tests and pilots: when a business connects to our software, it can process WhatsApp phone numbers and identifiers, profile names, message content, timestamps, delivery information, and business account identifiers. Operators can record contact context, source notes, communication permissions, opt-outs, and conversation assignments. Operational records include errors and operator actions.
How information is used
We use information to respond to enquiries, operate and test messaging features, route conversations to the appropriate business and operator, send requested replies, track delivery, respect communication preferences, and investigate technical or security problems. The current software does not use an AI service to generate replies.
Who receives information
Conversations are available to the relevant business and its authorized operators. Meta/WhatsApp processes messages through the WhatsApp Business Platform. Cloudflare provides website hosting and network services, and Google/Gmail handles email sent to our contact address. These providers also process information under their own policies. Information may be disclosed where required by applicable law.
If you contact a business using Samdesha, that business determines the purpose of its customer conversation. Its own privacy practices also apply. Contact that business about how it uses your information; we can help identify records processed by our software.
Storage and retention
Messaging records are stored in the application's database, separate from this public website. We retain information for the relevant enquiry, testing or service purpose, and for necessary operational or legal requirements. Retention depends on the type of record and purpose; there is currently no universal automatic deletion period. Access is restricted to authorized operators and maintainers, but no storage or transmission method is risk-free.
Your choices and requests
You may contact us to request access, correction, or deletion of information we hold about you, or to raise a privacy concern. We may need to verify your connection to the relevant conversation or business before acting. See our data-deletion instructions. You can also ask the business you are messaging to stop further communications.
Please do not send passwords, access tokens, identity documents, or medical records to our general contact email unless a specific, appropriate process has been agreed.
Changes to this notice
We will update this page as our service and data handling change. The date above identifies the latest revision.